Troubleshooting
Fix hotkey, paste, microphone and update problems, or contact support.
8 articles
- The hotkey does nothing when I press itCheck that Contextli is running and signed in, that you press the hotkey shown in Settings > General, and that no other app uses the same keys.
- Text is not pasted where my cursor isYour text is always copied and saved in Notes, so press Cmd+V or Ctrl+V. To fix auto-paste, check Auto-Paste in Settings and, on Mac, Accessibility access.
- "No sound from your microphone" or empty notesContextli is listening to a microphone that sends no sound. Pick the mic you talk into in Settings > General > Microphone and check mic permission.
- Dictation is slow or cuts off my first wordsPick your specific microphone in Settings, wait for the start sound before speaking, and turn off Polished Transcription if you want raw text faster.
- Update Contextli to the latest versionContextli updates itself in the background. To update now, open Settings > General > App Updates, click Check now, then Install & Restart.
- My settings reset after a Windows updateAn older Windows update could reset Contextli to defaults. It is fixed from version 1.6.17. Finish setup, set your hotkey and mic again, then update.
- I was signed out of ContextliClick Sign in and use the same Google account or email code as before. Your notes and settings stay on your computer while you are signed out.
- Contact Contextli supportEmail [email protected], or in the app click Help > Talk to support. Include your app version, your system and a screenshot or log file.
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