# Refund policy

Source: https://help.contextli.com/articles/refund-policy

We offer a 14-day refund period for purchases that do not meet your expectations. After 14 days, fees are not refundable. To request a refund, email support@contextli.com.

## The policy

From our [Terms of Service](https://contextli.com/terms) (section 6):

> All fees are non-refundable except as required by law or as explicitly stated in our refund policy. We offer a 14-day refund period for purchases that do not meet your expectations. After 14 days, fees are not refundable. Cancelling stops future charges. Lifetime deals bought through a marketplace (for example AppSumo) are refunded by that marketplace under its own terms.

## Request a refund

1. Email support@contextli.com from the email address of your Contextli account.
2. Tell us what you bought and when.

## Lifetime deals from a marketplace

If you bought a lifetime deal through a marketplace such as AppSumo, that marketplace handles refunds under its own terms. Contact the marketplace where you bought it.

## Just want to stop paying?

Cancelling stops future charges. See [Cancel your subscription](/articles/cancel-your-subscription). If you subscribed in the iPhone app, see [Manage or cancel a subscription bought in the App Store](/articles/manage-an-app-store-subscription).

## Related articles

- [Cancel your subscription](/articles/cancel-your-subscription)
- [Change plan, update your card or download invoices](/articles/manage-your-subscription-and-invoices)
- [Redeem a lifetime deal or AppSumo code](/articles/redeem-a-lifetime-deal-code)