# Redeem a lifetime deal or AppSumo code

Source: https://help.contextli.com/articles/redeem-a-lifetime-deal-code

Go to [contextli.com/pricing](https://contextli.com/pricing), open the **Lifetime** tab, click **Claim ... Lifetime** under the tier you bought, and enter your code under **Add promotion code** at checkout. The total drops to zero and your lifetime plan is active.

## Redeem your code

1. Go to [contextli.com/pricing](https://contextli.com/pricing). If the page was already open, refresh it.
2. Click the **Lifetime** tab.
3. Under the tier you bought, click **Claim Starter Lifetime**, **Claim Pro Lifetime** or **Claim Pro Plus Lifetime**.
4. Enter the email address of your Contextli account. Use the same email you sign in to the app with.
5. On the checkout page, click **Add promotion code** and enter the code from your AppSumo or partner purchase.
6. Check that the total is zero, then complete checkout.

This is a one-time purchase, so there is no trial and no subscription.

## Start using your plan

1. Open the Contextli app, the mobile app or the Chrome extension.
2. Sign in with the same email you used at checkout.
3. Open **Settings** > **Account** > **Manage billing**. You see **Lifetime plan, no subscription to manage.**

Lifetime plans can also use your own API keys under **Settings** > **Data Control** > **Your API Keys**. See [Choose Cloud, your own API keys or on-device processing](/articles/choose-cloud-api-keys-or-on-device-processing).

## Troubleshooting

- **The total is not zero:** make sure you picked the same tier as your code, then enter the code again under **Add promotion code**.
- **The code is not accepted:** check for typos and extra spaces, then try again.
- **The Android app shows Free:** this is a display issue only. Your account still has its lifetime plan. The desktop and iPhone apps show the right label.
- **The plan does not show in the app:** check you signed in with the email you used at checkout.

If something still looks wrong, email support@contextli.com with your account email and the code you used.

Refunds for deals bought through a marketplace such as AppSumo are handled by that marketplace under its own terms. See [Refund policy](/articles/refund-policy).

## Related articles

- [Start a free trial and choose a plan](/articles/start-a-free-trial-and-choose-a-plan)
- [How credits work](/articles/how-credits-work)
- [Refund policy](/articles/refund-policy)
- [Choose Cloud, your own API keys or on-device processing](/articles/choose-cloud-api-keys-or-on-device-processing)